• Some Common Questions
    • What can I sell at CGPen?

      At CGPen you can sell all kinds of 2D and 3D art products that you see fit for the creative industry.

    • How can I become a creator/contributor at CGPen?

      You can become a creator by signing up and registering yourself at the CGPen website. After registration, your application and the product is reviewed by our team. If your work meets all our policy standard then we will get back in touch with you.

    • Why isn’t my product live yet?

      Our team manually reviews each and every single product we receive on our website. Sometimes there are a lot of application at our hands and hence the delay. You don’t have to worry about that. You can also see whether you have submitted your product for review or not.

    • My application was declined?

      There may be a variety of reasons for the declination of a application. Firstly, your product should meet all our policy standards. Secondly, it should have a proper description. Thirdly, the images of the product that share should be clear enough and not cut from any angle. Good presentation skills matters! Your products should be of good quality as well to fit in the marketplace. If you’re still not satisfied with all the information, you can always contact us for more details regarding this.

  • Product Upload
    • How do I submit a product?

      You can only submit a product to CGPen after successful approval of your account by the admin at CGPen. Once submitted, your product will be reviewed by our team and if approved then it will be available for publishing. Do remember that your product should fulfil all the uploading guidelines as well. If they are not fulfilled then your product will be disapproved.

    • What is the minimum product price?

      You can sell your product for free if you wish to, but we recommend a minimum charge of at least $ 1 for a particular product.

    • How much shall I charge for my product?

      Well this totally depends on you. It also depends on your product too. Also, you can check the prices of similar products available at CGPen by the several competitors and then decide the price of your product.

    • What to do if you’re having some trouble uploading product?

      Well we regret all the inconvenience. If you are having trouble uploading your product then you can contact our team as soon as possible we will try to solve your problem right away. You can also write to us at connect@cgpen.com describing your issue and the problems that you are facing. You can also attach the screenshots, if needed, for a better understanding of your problem. You can also provide other needful details like type of browser, etc.

  • Payouts and Earnings
    • Fees

      Every transaction at CGPen will have $0.50 fees. This is to ensure the products are not priced too low and also it helps with the costs of running CGPen.

    • When do I get paid?

      We pay always when you earn at least $100 in your earning account, and we release always on 15th of every month into your paypal account.

    • How much does the creator earn per sale?

      You can earn up to 75% of the amount of the product per sale at CGPen.

    • Where does the creator gets paid?

      You will get paid into your PayPal account on the 15th of every month, based on the earnings of the previous month.

    • How do I issue a refund?

      If you think the customer should receive a refund, please contact us within 14 days from the sale of your product. The refunded sum will be withdrawn from your future earnings. As of now, there is no way to issue a refund yourself. When you will log in, you will be able to see the total refunded dollar amount in your Earnings and Payouts page.

  • Artist Dashboard
    • How do I check my sales?

      You can check the sales of your store by going and clicking on Earnings and Payouts section on CGPen website, once logged in.

    • How can I close my store?

      You can contact us so that if we can close the store for you. Although we would really like to know what went wrong that you are taking this step.

    • How do I change my Payout details?

      Once you are logged in your account, you can change your PayPal email by clicking on store settings.

  • Customer Support
    • I need help with a customer- How can I contact CGPen?

      You can contact us via our Contact page. You can write to us at – connect@cgpen.com.

    • How can a customer contact me?

      A customer will be able to contact you via the contact form on your store page, which will in turn be linked to your email.

    • How to handle a bad review from a customer?

      Getting a bad review from a customer is not a good thing but you should always appreciate feedbacks from customers in whichever way possible. You should work in the direction of making that bad review into a good one.

      Analyse the review and see whether it’s subjective or the customer is facing a technical issue.

      If it’s a technical issue, fix it right away and let your customer know that their issue has been resolved. You can also ask them in a polite manner if they would like to change their review.

      If it’s a subjective review, reply to the customer in a polite manner and tell them that you appreciate their feedback. You can also let them know that you will consider this feedback and keep it in your mind in the future.

      If you need more help, feel free to contact us!

  • Sell More
    • How to get customers to visit your store again and again?

      Getting a permanent customer lot is very important for any kind of business as you have a steady source of income from them and in turn you provide them with good quality material with their full satisfaction. There are a few tips we can suggest to ensure a permanent customer lot.

      How you represent your product is very crucial. Your product maybe the best one out there but if you are not presenting it neatly or the product images are not clear enough for your customers to see, then you are not going to make any kind of sale. Your product should also contain a very helpful description with it which should cover –

      a. what it is?

      b. what it aims at doing?

      c. its features.

      d. why should they consider buying it?

      Always remember product representation is the key.

      If your customers have any questions regarding your product, answer them right away and solve their queries. You should provide good support to your customers in order to maintain a healthy relationship. Always be polite with your customers. The better the customer experience, the more they will return. And they will also recommend your products to others if they like your product and the customer support.

      You can organise your product files in a way that is not complicated and is easily understandable for a layman as well.

    • Make downloading easier by optimising file sizes.

      You can increase the number of customers on your store also by optimising your file sizes that they are likely to download. A customer will always lean on that side where he has the greatest number of easily available options for everything.

      There are several ways in which you can reduce the size of the files like –

      a. You can zip your product.

      b. You can also make sure that your product only contains those files which are actually necessary for a customer.

    • Collaborate with CGPen

      We are always interested in collaborating with our artists and we would love to hear out what you have in mind. Don’t shy away and contact us asap if you think we can create something really exciting for our customers and the artist industry out there. There are several ways in which we would love to collab with you, example, in custom tutorials, YouTube collaboration, etc. If there’s any other exciting idea in your mind regarding collaborating that you would like to share with us, get in touch with us right away!